ABOUT US 

Malaika Istanbul’s Journey begins amidst a numerous chaos in 2020, as if a blessing to the world of Modern women’s’ wear. If you have an admirable sense of beauty and fashion, you can be confident that you have landed on the right website.

Our aim is to present the world with the latest fashion at affordable rates, not to mention the quality.

Satisfying you is the first and foremost priority for us.

All you need is to place an order from any corner of the world and let us take care of the rest.

Please feel free to contact us via email or phone for all your inquiries, suggestions, comments or even complaints, we will be more than happy to attend to you.  

Have any questions or concerns? 

We’re always ready to help!

 

Call us at:

+905050915120

Send us an email to:

malaika.istanbul@gmail.com 

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

FAQ

Do you provide International delivery?

 

Yes, we do ship worldwide. 

 

How do I return an item?

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. If 14 days or more have passed since your purchase and the above requirements are not satisfied, we cannot offer you a refund or an exchange.


To start a return, you can contact us at malaika.istanbul@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. We reserve the right to deny refund to sender without prior return approval. 
 

What is your returns policy?

 

To return your product for refund and exchange you will be responsible for paying for your own shipping costs. You are responsible for any loss or damage of item during shipment. If you are shipping an item over 50$, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Shipping and handling charges are non-refundable. Any amounts refunded will not include the cost of shipping. A new purchase due to an exchange is eligible for free shipping.  

When will I receive my order?

We aim to ensure that you receive your order as quickly as possible.


Once your order is successfully approved, the warehouse then processes your order and dispatches it. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date which would be 2-3 business days from dispatching. 


While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Malaika's and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.


Additionally, please note that during promotional campaigns, delivery times may be longer than usual

 

What are your delivery options?

We offer a standard shipping charge of 10$ for any product below 50$  to Europe, USA & Canada 15$ and Middle East 20$ and Rest of the world 22$.

We offer free shipping for purchases above 150$.

 Please note that Malaika Istanbul is not responsible for any customs fees. 

STAY CONNECTED

  • Instagram Clean
  • Facebook Clean

SIGN UP FOR OUR NEWSLETTER

NEED ASSISTANCE?

 

malaika.istanbul@gmail.com

 

© 2020 Malaika Istanbul. All Rights Reserved